Job Description

Join the industry’s top window replacement company in Arizona. K&J Windows is a residential window/door replacement company located in phoenix and has been serving the valley for over 17 years. We are partnered with many national residential window and door manufacturers to offer our clients the highest level of products and customer service. K & J Windows is a family owned and operated business that has created a very successful and friendly work environment and rewards individuals on merit while always looking to promote from within. Our business model is not an industry standard approach and that is the reason why we are experiencing such growth and positive review.

Position: CSR Customer Service Representative Windows/Doors

Starting Pay: $18.00 – $26.00 Depending on experience

Hours: Monday – Thursday 8am to 5pm & Friday 8am to 3pm

Location: Phoenix, AZ 85021

Health Benefits: No

Operations

  • Work closely with Client Services, Sales and Installation departments.
    Create quotes using manufacturer specific software e.g. Simonton, Milgard, EMerge, Orepac Marketplace etc.
  • Answer phones
  • Answer product and service questions for clients over the phone
  • Schedule appointments for sales, installations, deliveries and final measurements
  • Proof orders, measure sheets, appointment sheets and packing lists
  • Order windows, glass, parts, tools, samples and literature
  • Create and maintain customer files- copy, scan, fax, process payments
  • Work with clients in showroom answering questions and demonstrating product
  • Client follow up
  • Installation document preparation
  • Send and receive electronic faxes
  • Sales tracking Warehouse
  • Loading/unloading trucks – heavy lifting 50 to 100 lbs assisted (Average 5 deliveries per week)
  • Coordinate deliveries
  • Drive van or truck with trailer- clean MVD record required
  • Required Skills: Microsoft Office, Word, Outlook, Excel, Google Calendar, Quickbooks (Helpful not required), 10 key (helpful), Window Estimating Software (Preferred but not required), Data entry, typing minimum 35 WPM, excellent written and oral skills, strong customer service, strong organizational skills, detail oriented, ability to learn new software programs, ability to work in a fast paced environment.
  • Email resumes along with a small paragraph describing why you think you would be a perfect fit for this position, subject line should read CSR. No phone calls or walk-ins please.
  • Employment contingent on passing a background check. If you meet the requirements for the listed position you will be contacted within 48hours.